Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to provide support in a high-volume, inbound Contact Center.

Key Responsibilities

• Deliver accurate, timely support to patients and providers throughout the device wear process
• Make outbound calls to explain coverage, responsibilities, or payment options
• Document all interactions and coverage details in Salesforce with accuracy

Required Qualifications

• High school diploma or equivalent
• 2-3+ years of customer service experience in a high-volume environment
• Experience using Microsoft Office tools, particularly Outlook
• Typing speed of 40+ WPM and confident system navigation
• Ability to handle sensitive information and stressful situations calmly and professionally