Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to provide support in a remote contact center environment.

Key Responsibilities

• Provide empathetic support to patients and providers, ensuring positive interactions
• Verify insurance, investigate benefits, and discuss payment options with patients
• Troubleshoot product and service issues while ensuring compliance with regulatory standards

Required Qualifications

• High school diploma or equivalent
• 2-3+ years of customer service experience in a high-volume environment
• Experience using Microsoft Office tools, particularly Outlook
• Typing speed of 40+ WPM and confident system navigation
• Flexibility to adapt in a fast-paced environment