Customer Care Advocate

Job Summary

Providing empathetic support in a high-volume environment, the full-time Customer Care Advocate will assist patients and providers remotely from Sunday to Thursday, ensuring compliance and addressing inquiries related to cardiac health solutions.

Key responsibilities

• Deliver accurate and timely support to patients and providers throughout the device wear process
• Make outbound calls to explain coverage, responsibilities, and payment options to patients
• Document all interactions and coverage details in Salesforce while maintaining updated patient and insurance records

Required qualifications

• High school diploma or equivalent
• 2-3+ years of customer service experience in a high-volume environment
• Experience using Microsoft Office tools, particularly Outlook
• Typing speed of 40+ WPM and confident system navigation
• Ability to handle sensitive information and stressful situations calmly and professionally