Customer Care Advocate

Job Summary

Supporting customers in a virtual environment, the full-time Customer Care Advocate will navigate and resolve complex insurance and benefits inquiries across phone and digital channels, ensuring a positive customer experience while maintaining confidentiality.

Key Responsibilities

• Serve as the primary point of contact for customers, resolving complex policy, coverage, billing, and service inquiries end-to-end
• Utilize AI-powered tools and follow clear guidelines to provide empathetic and effective support
• Collaborate with team members to continuously improve customer service processes and outcomes

Required Qualifications

• At least one year of experience in a customer-facing role, such as retail, healthcare, hospitality, or financial services
• No prior insurance experience is required
• Ability to navigate digital communication channels effectively
• Commitment to maintaining customer confidentiality and trust
• Willingness to participate in paid training programs