Customer Care Advocate

Job Summary

Working remotely on a full-time basis, the Customer Care Advocate will manage incoming phone calls, assist customers by identifying their needs, and resolve issues using multiple databases while adhering to a flexible shift schedule within business hours.

Key responsibilities:

• Answer 60 - 90 incoming phone calls daily and determine the type of assistance required
• Document customer interactions and research complex issues to provide effective solutions
• Collaborate with support resources to resolve escalated issues and ensure customer satisfaction

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Experience in customer service or an office setting using telephone and computer systems
• Ability to navigate and learn new computer systems effectively
• Flexibility to work various 8-hour shift schedules during business hours of 7:00 am - 5:30 pm CST