Customer Care Advocate I

Job Summary

A company is looking for a Customer Care Advocate I (Remote).

Key Responsibilities

• Deliver outstanding customer experiences by responding promptly and accurately across all communication channels
• Perform compliant policy administration, including processing changes and updating information in accordance with regulations
• Build collaborative relationships across teams and share knowledge to ensure a consistent, high-quality service experience

Required Qualifications

• Bachelor's degree preferred or a combination of education and relevant experience
• Registered Workers Compensation Specialist (RWCS) designation required within 12 months
• Valid driver's license required
• 1-3 years in a customer service role; insurance experience preferred