Job Summary

A company is looking for a Customer Service Advocate II - Authorizations.

Key Responsibilities:

• Resolve routine inquiries, issues, or concerns for members and/or providers
• Provide timely and personalized support on routine complaints and escalations
• Document all member or provider information and communications for quality and performance tracking

Required Qualifications:

• High School diploma or GED
• 1 - 2 years of related experience
• Experience interacting with members and/or providers in a contact center environment preferred
• May require vocational or technical education in addition to prior work experience
• Compliance with all policies and standards