Customer Care Agent

Job Summary

A company is looking for a Customer Care Agent to provide support and enhance customer experiences.

Key Responsibilities

• Resolve escalated customer concerns and provide franchise support
• Analyze customer interaction trends for process improvement
• Maintain accurate data and manage customer inquiries via various communication channels

Required Qualifications

• 1+ years of experience in a fast-paced customer service environment
• High School Diploma or equivalent required
• Must provide personal computer and hardwired internet connection
• Flexibility to work evenings and Sundays
• Experience with Customer Relationship Management (CRM) systems