Customer Care Agent

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound calls professionally and schedule C&P exam appointments
• Provide support related to the program process and navigate the Veteran-facing portal
• Document interactions accurately in the CRM system and follow established guidelines

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently