Customer Care Agent

Job Summary

A company is looking for a Customer Service Agent.

Key Responsibilities

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly
• Collaborate with team members to resolve complex customer issues and improve processes

Required Qualifications

• Two (2) or more years of experience in the financial services industry preferred
• Two (2) or more years of experience working in a contact center environment preferred
• Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus
• Proficient data entry skills with high accuracy
• Ability to multitask and adapt to changing priorities in a fast-paced environment