Customer Care Agent

Job Summary

To support a growing remote startup, the full-time Junior/Mid-Level Customer Care Agent will provide professional support via email and chat, assisting customers with inquiries and guiding them through various processes.

Key responsibilities

• Provide friendly and clear support to customers regarding products, claims, payments, and account management
• Guide customers through onboarding, data changes, and policy updates while escalating complex issues as needed
• Collaborate with colleagues to ensure accurate and timely responses, contributing to process improvements and knowledge base content

Required qualifications

• At least one year of experience in customer care/support
• Fluency in English
• Ability to work remotely and adapt to the required support hours (Monday-Friday, 8 AM - 5 PM Berlin time)
• Strong communication skills with a helpful and empathetic personality
• Willingness to start no later than 1 September 2026