Customer Care AI Specialist

Job Summary

A company is looking for a Customer Care AI Specialist.

Key Responsibilities

• Own Fin performance and continuous improvement
• Analyze front-line support data and improve knowledge and content coverage
• Collaborate across teams to maintain and improve workflows

Required Qualifications

• Familiarity with AI support tools, chatbots, or LLM-based systems
• Experience with customer support platforms such as Zendesk, Intercom, Salesforce, Jira, or Guru
• Experience improving operational processes or customer support workflows
• Interest in using data to improve systems and workflows
• Ability to work independently and navigate ambiguity in a fast-paced environment