Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide exceptional service and support to customers remotely.

Key Responsibilities

• Respond to and resolve customer requests via phone and written correspondence
• Meet department standards for attendance, productivity, and quality
• Manage multiple tasks in a fast-paced environment while ensuring accurate data entry

Required Qualifications

• Experience in a customer service environment
• Ability to work remotely with a high-speed internet connection
• Engagement in team activities, including on-camera participation
• Capability to multi-task and adapt to changing needs
• Must not require sponsorship for employment now or in the future