Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst - Remote.

Key Responsibilities

• Provide exceptional customer service by responding to and resolving customer requests via phone and written correspondence
• Meet or exceed department standards for attendance, productivity, and quality
• Excel in service recovery by transforming issues into positive customer experiences

Required Qualifications, Training, and Education

• Proven ability to deliver quality customer service in a fast-paced environment
• Regular and predictable attendance in accordance with department expectations
• Access to a high-speed internet connection (minimum 50 megabits per second)
• Location must be within the United States or Puerto Rico
• Commitment to promoting a culture of diversity and inclusion