Customer Care Analyst

Job Summary

A company is looking for a Customer Care Analyst to provide support in a remote environment.

Key Responsibilities

• Handle back-to-back inbound calls in a high-volume contact center, addressing complex and emotionally sensitive situations
• Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Manage multiple systems while resolving inquiries accurately and meeting productivity and quality goals

Required Qualifications

• Experience in a customer service or contact center environment
• Ability to work remotely with access to high-speed internet
• Familiarity with insurance or healthcare industry practices and terminology
• Strong accountability and reliability in meeting schedule expectations
• Tech-savvy with confidence in navigating multiple systems and troubleshooting issues