Customer Care Analyst

Job Summary

Providing exceptional service in a high-volume contact center, the full-time Customer Care Analyst will manage back-to-back inbound calls, support customers through complex situations, and maintain productivity while working remotely.

Key responsibilities

• Handle complex inbound calls with empathy and professionalism, ensuring positive customer experiences
• Navigate multiple systems to resolve inquiries accurately while meeting productivity and quality goals
• Build collaborative relationships with team members and customers, upholding company values

Required qualifications

• Strong communication skills with the ability to build trust during challenging conversations
• Problem-solving mindset with a focus on resolving customer needs in a single call
• Accountability and reliability in meeting schedule expectations and ownership of work
• Tech-savvy with experience navigating multiple systems and troubleshooting online issues
• Ability to work remotely with access to high-speed internet and located in the United States or Puerto Rico