Customer Care Analyst

Job Summary

Providing exceptional service in a high-volume contact center environment, the full-time Customer Care Analyst will handle back-to-back inbound calls, support customers through complex situations, and manage multiple systems while working remotely.

Key responsibilities

• Handle inbound calls with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Resolve inquiries accurately while meeting productivity, quality, and attendance goals in a fast-paced environment
• Build collaborative relationships with team members and internal partners, upholding company values

Required qualifications

• Strong communication skills with the ability to listen empathetically and build trust
• Problem-solving mindset with a focus on resolving customer needs in a single call
• Accountability and reliability in meeting schedule expectations and taking ownership of work
• Tech-savvy with the ability to navigate multiple systems and troubleshoot issues
• Ability to work remotely with access to high-speed internet and located in the United States or Puerto Rico