Customer Care Analyst

Job Summary

Providing exceptional service in a high-volume contact center environment, the full-time Customer Care Analyst will handle back-to-back inbound calls, supporting customers with empathy and professionalism while managing multiple systems remotely.

Key responsibilities

• Handle complex inbound calls, de-escalating concerns and turning challenging situations into positive outcomes
• Resolve inquiries accurately while meeting productivity, quality, and attendance goals in a fast-paced environment
• Build collaborative relationships with team members and customers, upholding company values of customer focus and integrity

Required qualifications

• Strong communication skills with the ability to listen with empathy and build trust
• Problem-solving mindset with a focus on resolving customer needs in a single call
• Accountability and reliability in meeting schedule expectations and taking ownership of work
• Tech-savvy with the ability to navigate multiple systems and troubleshoot online issues
• Able to work remotely with access to high-speed internet and located in the United States or Puerto Rico