Customer Care Analyst

Job Summary

Providing exceptional service in a high-volume contact center, the full-time Customer Care Analyst will handle back-to-back inbound calls, support customers through complex situations, and manage multiple systems while meeting productivity goals in a remote environment.

Key responsibilities

• Handle inbound calls with empathy and professionalism, de-escalating concerns and ensuring positive outcomes
• Resolve customer inquiries accurately while navigating multiple systems and screens in a fast-paced setting
• Build collaborative relationships with team members and internal partners to uphold company values

Required qualifications

• Strong communication skills with the ability to listen empathetically and build trust
• Problem-solving mindset with a focus on resolving customer needs in a single call
• Accountability and reliability in meeting schedule expectations and taking ownership of work
• Tech-savvy with experience navigating multiple systems and troubleshooting online issues
• Ability to work remotely with access to high-speed internet, located in the United States or Puerto Rico