Customer Care Analyst

Job Summary

Providing clarity and care in a fast-paced environment, the full-time Customer Care Analyst will manage back-to-back inbound calls, assisting customers with complex and emotionally sensitive situations while working remotely.

Key responsibilities

• Deliver exceptional service by handling high-volume inbound calls and resolving inquiries accurately
• Support customers through challenging experiences with empathy and professionalism, de-escalating concerns effectively
• Build collaborative relationships with team members and internal partners while meeting productivity and quality goals

Required qualifications

• Strong communication skills with the ability to listen empathetically and build trust
• Problem-solving mindset with a focus on resolving customer needs in a single call
• Accountability and reliability in meeting schedule expectations and taking ownership of work
• Tech-savvy with experience navigating multiple systems and troubleshooting online issues
• Ability to work remotely with access to high-speed internet and located in the United States or Puerto Rico