Customer Care and Sales Advisor

Job Summary

A company is looking for a Customer Care and Sales Advisor - I.

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts and procedures
• Respond to inbound customer inquiries, providing personalized communication and support
• Use telephone-based selling skills to build rapport, identify customer issues, and upsell services

Qualifications

• High School Diploma or GED
• Ability to ask fact-finding questions to align solutions with customer needs
• Working knowledge of Cable One products and services
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods and may be required to lift up to 10 pounds