Customer Care and Sales Advisor

Job Summary

Supporting customers with billing inquiries and service changes, the full-time Remote Customer Care and Sales Advisor will manage inbound inquiries, build trust through empathetic communication, and utilize sales skills to meet retention goals.

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts to assist customers effectively
• Respond to inbound customer inquiries, providing personalized communication and resolving issues
• Utilize telephone-based selling skills to build rapport, identify customer needs, and upsell services

Required Qualifications

• High School Diploma or GED
• Working knowledge of Cable One products and services
• Ability to ask fact-finding questions to align solutions with customer needs
• Demonstrated patience and professionalism in customer interactions
• Ability to remain composed and empathetic in high-pressure situations