Customer Care Associate

Job Summary

A company is looking for a Customer Care Voice Associate to provide remote customer service support.

Key Responsibilities

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensure customer satisfaction and meet service standards while handling 75 to 100 calls daily
• Develop and maintain knowledge of the insurance industry and collaborate with team members to address service issues

Required Qualifications

• At least 1 year of experience in a professional/office-related environment
• At least 1 year of experience using Windows PC applications
• 6+ months of experience requiring attention to detail and accountability for work
• 6+ months of experience in a professional/office setting
• High school diploma or GED