Customer Care Associate

Job Summary

A company is looking for a Customer Care Voice Associate.

Key Responsibilities

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensure customer satisfaction and strive to meet service standards while fielding 75 to 100 calls daily
• Communicate effectively and professionally to resolve questions and issues while maintaining knowledge of insurance products and services

Required Qualifications

• At least 1 year of experience in a professional/office environment
• At least 1 year of experience using Windows PC applications
• 6+ months of experience requiring attention to detail and accountability
• 6+ months of experience requiring effective oral and written communication in a professional setting
• High school diploma or GED