Customer Care Associate

Job Summary

A company is looking for a BPO Customer Care Associate to join their team.

Key Responsibilities

• Provide front-line phone customer service to policyholders and internal customers
• Field between 75 to 100 calls daily while ensuring customer satisfaction
• Maintain knowledge of insurance products and collaborate with team members to address service issues

Required Qualifications

• 6 months of experience in an office environment
• 6 months of experience using Microsoft Windows PC applications
• 6 months of experience working from home
• High school diploma or GED
• Must pass a drug screen and background check