Customer Care Associate

Job Summary

A company is looking for a Customer Care Representative who will assist pet owners with their insurance inquiries and claims.

Key Responsibilities

• Provide compassionate customer service via phone regarding coverage, claims, and billing
• Educate customers on insurance options and benefits to enhance their understanding
• Assist with claims processing and documentation while ensuring compliance with regulations

Required Qualifications

• 1-2 years of contact center customer service experience, preferably in insurance or pet-related fields
• Experience in helping customers navigate complex topics like claims and billing
• Prior remote or hybrid call center experience is a plus
• Tech-savvy with the ability to quickly learn new systems
• Enthusiastic about pets and committed to providing helpful service