Customer Care Associate

Job Summary

A company is looking for an Associate Customer Care Professional in the banking sector.

Key Responsibilities

• Provide exceptional service to members and clients, addressing account servicing needs and product recommendations
• Support a culture of operational excellence and continuous improvement among team members
• Manage sensitive communications and financial transactions efficiently and accurately

Required Qualifications

• Ability to handle sensitive telephone communications, ensuring high customer satisfaction
• Experience in managing member accounts and processing financial transactions
• Proficient in opening new accounts and educating callers on product offerings
• Current knowledge of product offerings, marketing materials, and policy changes
• Ability to thrive in a fast-paced, multitasking environment