Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate to provide support in navigating the healthcare system.

Key Responsibilities

• Handle incoming calls, explain healthcare benefits, services, and provider options
• Identify member needs, research information, and determine appropriate next steps
• Make outbound calls for follow-up and maintain accurate member records

Required Qualifications

• At least one year of customer service experience, preferably in healthcare
• Proficient in Microsoft Word, Excel, and call documentation tools
• Organized and able to manage multiple member requests
• Adaptable and open to training in healthcare plans and regulations
• Ability to ensure compliance with HIPAA and COBRA guidelines