Customer Care Associate

Job Summary

A company is looking for an Associate, Customer Care.

Key Responsibilities

• Manage large volumes of incoming customer inquiries via various communication channels
• Identify and assess customer needs to ensure satisfaction and resolve complaints
• Maintain records of customer interactions and follow established communication procedures

Required Qualifications

• College degree or equivalent work experience preferred
• Familiarity with CRM and Zendesk systems; Microsoft Dynamics experience preferred
• Proficiency in Microsoft Office and strong data entry skills
• Ability to multitask in a fast-paced environment
• Willingness to work flexible hours, including occasional Saturday shifts