Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate to support members in navigating the healthcare system.

Key Responsibilities

• Handle incoming calls and explain healthcare benefits and services
• Identify member needs, research information, and provide appropriate next steps
• Make outbound calls for follow-up and maintain accurate member records

Required Qualifications

• At least one year of customer service experience, preferably in healthcare
• Proficiency in Microsoft Word, Excel, and call documentation tools
• Ability to manage multiple requests while maintaining organization
• Willingness to learn about healthcare plans and regulations
• Comfortable working in a remote environment with necessary equipment