Customer Care Associate

Job Summary

A company is looking for an Associate, Customer Care (English).

Key Responsibilities

• Manage large volumes of incoming customer inquiries through various channels
• Identify customer needs and provide accurate information and solutions
• Maintain records of customer interactions and follow up to ensure resolution

Required Qualifications

• College degree or equivalent work experience preferred
• Familiarity with CRM and Zendesk systems; Microsoft Dynamics experience preferred
• Ability to multitask in a fast-paced environment
• Strong computer/data entry skills, with Microsoft Office proficiency preferred
• Prolonged periods of sitting at a desk and working on a computer