Customer Care Associate

Job Summary

To support a growing healthcare team, the full-time Customer Care Associate will provide exceptional customer service by answering questions, resolving concerns, and maintaining strong relationships with customers in a remote work environment.

Key responsibilities

• Serve as the primary contact for customers, addressing inquiries and providing information about plans and processes
• Investigate and resolve customer concerns while documenting all interactions accurately
• Conduct outbound calls to assist customers with complex issues related to benefits, eligibility, and claims

Required qualifications

• High School Diploma or Equivalent (GED) is required
• Minimum of 1 year of customer service experience is preferred
• Ability to work in a quiet, dedicated workspace with a high-speed internet connection
• Familiarity with call center technologies and computer literacy
• Strong organizational skills and ability to work collaboratively in a team environment