Customer Care Associate

Job Summary

Working remotely in a part-time capacity, the Customer Care Associate will provide exceptional support for Sharebite's Group Orders and Passport products, assisting clients, end users, and restaurant partners during evening hours from 6:30 PM to 11:30 PM ET on weekdays.

Key responsibilities

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely manner
• Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints
• Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products and processes

Required qualifications

• 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role
• Strong empathy and a customer-first mindset, with a passion for delivering exceptional service
• Proven problem-solving abilities and sound judgment in navigating complex situations
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities
• Experience in fintech and payments is preferred but not required