Customer Care Associate

Job Summary

Providing exceptional customer service, the full-time Customer Care Associate will serve as the primary contact for customers on the Medicaid team, managing inquiries and resolving concerns while working remotely from home.

Key responsibilities:

• Answer customer questions and resolve issues related to health plans, products, and processes
• Document and code customer inquiries accurately, ensuring timely follow-up and resolution
• Communicate with internal departments to address and resolve customer concerns effectively

Required qualifications:

• High School Diploma or Equivalent (GED) required
• Minimum of 1 year of customer service experience preferred
• Ability to work in a quiet, dedicated workspace with a high-speed internet connection
• Familiarity with call center technologies and computer literacy
• Strong organizational skills and ability to work collaboratively in a team environment