Customer Care Associate

Job Summary

Empowered to provide a superior call experience, the full-time remote Associate Customer Care Professional will manage diverse customer interactions, focusing on problem resolution and building rapport while navigating multiple systems.

Key responsibilities

• Engage with callers to assess their needs and provide tailored solutions without relying on scripts
• Ensure high-quality customer experiences by minimizing processing time and achieving first-call resolution
• Participate in ongoing training and professional development opportunities to advance within the organization

Required qualifications

• High school diploma or equivalent experience; post-secondary education preferred
• Experience in navigating complex customer interactions from support through to resolution
• Ability to work a full-time schedule after training, Monday through Friday, between 9:30 a.m. and 6 p.m. CST
• Remote work requirements include a private, distraction-free area with reliable high-speed internet
• Ability to pass a criminal background check