Customer Care Associate

Job Summary

Providing exceptional support to members and providers, the full-time Customer Care Associate will address inquiries related to eligibility, benefits, claims, and service authorizations while managing incoming calls and documenting information accurately.

Key responsibilities

• Engage inbound callers professionally, actively listening to resolve administrative concerns, including claims and dissatisfaction
• Make outbound calls to address member issues and gather additional information for prior authorizations
• Document interactions thoroughly and forward necessary information to appropriate staff while ensuring confidentiality

Required qualifications

• High school diploma from an accredited school or GED
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Familiarity with medical terminology, healthcare procedures, and insurance-related language
• Ability to thrive in high-volume call center environments
• Proficient typing skills with an average of 35+ WPM