Customer Care Associate

Job Summary

Providing exceptional customer service, the full-time Customer Care Associate will serve as the primary contact for customers, addressing inquiries and concerns while working remotely from home.

Key responsibilities:

• Resolve customer issues by providing knowledge of plans, products, and processes
• Document and code inquiries accurately, ensuring timely follow-up and resolution
• Communicate with internal departments to address and resolve customer concerns

Required qualifications:

• High School Diploma or Equivalent (GED) required
• Minimum of 1 year of customer service experience preferred
• Ability to maintain a distraction-free workspace for remote work
• High-speed internet connection meeting specified requirements
• Familiarity with call center technologies and computer literacy