Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate.

Key Responsibilities:

• Handle sensitive telephone communications with callers, managing member accounts and providing prompt and efficient responses to needs and requests
• Open new accounts for new and existing members and proactively identify service and product needs to promote first call resolution
• Educate callers on benefits, features, and applicable solutions, and process financial transactions accurately

Required Qualifications:

• High school diploma required, college degree preferred
• 1-3 years prior customer service or financial service industry experience
• Sales experience preferred