Customer Care Coordinator

Job Summary

Customer Care Coordinator is a full-time remote position responsible for servicing customer accounts, processing orders, and managing patient supplies and paperwork.

Key Responsibilities

• Set up new customer accounts and maintain existing files
• Process customer and patient orders while monitoring supply needs
• Handle customer complaints and produce reports as requested by management

Required Qualifications

• Associates degree in a related field or equivalent experience
• Previous work experience with Negative Pressure Wound Therapy preferred
• Ability to perform essential duties satisfactorily
• Knowledge of Medicare DME Guidelines is a plus
• Strong work ethic and sound judgment