Customer Care Coordinator

Job Summary

Supporting BioMed customers through various channels, the full-time remote Customer Care Coordinator will manage database maintenance, appointment scheduling, and customer issue resolution while ensuring high-quality service and operational support.

Key responsibilities

• Resolve customer issues through multiple communication channels, ensuring satisfaction and confidentiality
• Prepare reports, maintain databases, and execute customer requests with excellence in service
• Accountable for productivity, attendance, and maintaining a professional work environment

Required qualifications

• High school diploma required; Associate's or Bachelor's degree preferred
• Minimum one year of related customer service experience
• Advanced proficiency in computer skills, including Microsoft Office and CRM applications
• Experience in customer relationship management preferred