Customer Care Coordinator

Job Summary

Supporting BioMed customers remotely, the full-time Customer Care Coordinator will manage customer communications, resolve issues, and provide operational and administrative support across various channels while maintaining a professional work environment.

Key responsibilities:

• Support customers through multiple communication channels, including phone, email, and social media
• Resolve customer issues and escalate as necessary to ensure satisfaction while maintaining confidentiality
• Prepare reports and manage scheduling, data entry, and other administrative tasks with minimal supervision

Required qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred
• Minimum one year of customer service experience
• Advanced proficiency in computer skills, including Microsoft Office and CRM applications
• Experience in customer relationship management preferred