Customer Care Engineer

Job Summary

A company is looking for a Customer Care L3 Engineer in Canada.

Key Responsibilities

• Serve as the highest level of technical support for clients
• Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
• Implement software solutions in cloud-based, virtual, and physical environments

Required Qualifications

• 5+ years supporting or implementing PACS or similar Healthcare IT software
• Bachelor's degree in Computer Science or related field (or equivalent experience)
• Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
• Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
• Technical knowledge in networking, databases, scripting, and tools