Customer Care Manager

Job Summary

A company is looking for a Manager, Customer Care.

Key Responsibilities

• Oversee all aspects of the Customer Care Department, ensuring high service levels and positive customer experiences
• Monitor and evaluate service delivery methods, staffing levels, and implement necessary changes for improvement
• Manage employee recognition, discipline, and handle escalated calls professionally

Required Qualifications

• AA/BA in Business Administration preferred or equivalent experience
• 5 years of Medicare and Medical experience with payor and billing required
• 10+ years of experience, including 3 years in a supervisory role focused on Customer Services
• Excellent computer skills, including proficiency in Microsoft Office suite
• Solid analytical skills and ability to work under pressure while managing multiple projects