Customer Care Manager

Job Summary

A company is looking for a Customer Care Manager to lead and inspire a team of agents in providing excellent customer service.

Key Responsibilities

• Supervise daily operations and workflows in the Customer Care department
• Ensure service level and quality standards are met while conducting regular quality monitoring
• Coach and mentor staff, resolve escalated issues, and establish partnerships with management

Required Qualifications

• 3+ years of Contact Center experience
• 2+ years of supervisory experience in a customer service environment
• Bachelor's degree or equivalent work experience
• Proficient in Microsoft Office Suite
• Flexibility to support all hours of operation, including weekends