Customer Care Manager

Job Summary

A company is looking for a Manager, CE Customer Care (HYBRID REMOTE Shelton, CT).

Key Responsibilities

• Lead a team to ensure exceptional customer service and efficient management of service contract operations
• Oversee the processing of consumable orders and manage customer inquiries related to sales initiatives
• Develop and monitor key performance indicators for team accountability and continuous improvement

Required Qualifications

• Bachelor's Degree in Business or related field; service industry experience preferred
• 5+ years of experience in operations management, preferably in customer service or contract administration
• Experience with SAP, MTL, and other data management tools is preferred
• Proven experience working with CRM or sales automation software
• Strong negotiation skills and ability to influence without direct authority