Customer Care Manager

Job Summary

A company is looking for a Customer Care Manager to oversee the daily operations of the Customer Care team.

Key Responsibilities

• Lead, mentor, and coach Customer Care Representatives to achieve departmental goals
• Oversee work order setup and technician scheduling to ensure service quality
• Conduct follow-up calls and manage customer satisfaction issues as needed

Required Qualifications

• 2+ years of management or supervisory experience in a customer service or operations environment
• Proven ability to lead teams and manage priorities in a remote setting
• Experience with Salesforce or similar customer care platforms preferred
• Exceptional organizational skills
• Demonstrated ability to adapt in a dynamic environment