Customer Care Manager

Job Summary

A company is looking for a Manager of Customer Care.

Key Responsibilities

• Lead and support a global team of Customer Care Managers
• Provide direction and guidance for active customer escalations
• Act as an escalation point for complex or high-impact situations

Required Qualifications

• Experience managing customer-facing escalations in a technology or SaaS environment
• Prior people-management experience or readiness to develop those skills
• Ability to collaborate across multiple teams effectively
• Strong organizational and prioritization skills
• Comfort working with ambiguity and shifting priorities