Customer Care Manager

Job Summary

A company is looking for a Customer Care & Logistics Manager.

Key Responsibilities

• Lead, mentor, and coach Customer Care Representatives and Leads to achieve departmental goals
• Oversee work order setup and technician scheduling, ensuring accuracy and efficiency
• Conduct follow-up and customer satisfaction calls, escalating issues as necessary

Required Qualifications

• 5+ years of management or supervisory experience in a customer service or operations/logistics environment
• Proven ability to lead teams and manage priorities in a remote setting
• Experience with Salesforce or similar customer care platforms preferred
• Exceptional organizational skills
• Demonstrated ability to adapt in a dynamic environment