Customer Care Manager

Job Summary

A company is looking for a Manager, Customer Care.

Key Responsibilities

• Lead and develop a team of support professionals to resolve customer inquiries
• Ensure excellent customer experiences by serving as an escalation point for complex issues
• Drive operational excellence by establishing support processes and performance tracking

Required Qualifications

• 3+ years of experience managing customer support or service teams
• Bachelor's Degree required; Master's in Business, Data Analytics, or Customer Experience is a plus
• Strong understanding of customer support operations and best practices
• Experience in Accounts Receivable-related or financial services environments
• Familiarity with support metrics and internal support tools