Customer Care Manager

Job Summary

A company is looking for a Customer Care Manager - Product Support.

Key Responsibilities

• Lead and mentor a team of Customer Care Representatives, promoting excellence and continuous improvement
• Coordinate tasks and ensure efficient operation of customer care activities
• Monitor customer service delivery standards and resolve escalated issues effectively

Required Qualifications

• Proven leadership experience in customer support, preferably in technology or consumer electronics
• Strong understanding of customer service principles and practices
• Technical proficiency with audio recording equipment and digital audio workstations preferred
• Bachelor's degree in Business Administration, Management, or related field preferred
• Previous experience in customer service management and project management